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Trading Terms and Conditions

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Please read this agreement carefully.

 By placing an order with us verbally, by telephone, fax or email you, ‘the hirer’ accept the terms and conditions as detailed within.

These are the only terms and conditions upon which we will contract with you. No alteration or substitution of these terms and conditions shall be valid unless agreed in writing.

 

Within these terms and conditions reference to "items’’, ”goods” or “materials” shall include candelabras, post boxes, glassware and any other specialized items hired by you from us under the contract for hire.


ORDERS

We have a minimum hire order value of £50.00 excluding delivery and collection.A contract is formed between us when we confirm in writing that your order has been accepted.

Orders will not be accepted until we receive the appropriate deposit via bank transfer or cleared cheque as indicated in the Payments section below.

We reserve the right to withdraw our acceptance of order and offer a full refund should the goods requested become unavailable.

We reserve the right to substitute alternative items of similar type if previous hire breakage prevents us from fulfilling the original order. Should this be necessary the hirer will be notified prior to the event.

Hire costs do not include for set up or take down although quotations can be provided for this service.
 

 

PAYMENTS - HIRED ITEMS

All goods ordered for hire require a 50% non-refundable deposit at the time of booking to secure the order (although you may opt to make payment in full) with the balance due 28 days before the delivery date. Any order placed within 28 days of the delivery date will attract full payment (non-refundable) at the time of order.

Goods required for longer than the standard hire period will attract additional charges. Please contact us by telephone or email if you would like a quotation.

Carriage charges for delivery and collection will be added to all hires and will be confirmed in the confirmation of order.

No delivery will be made until full payment has been received and bank cleared.

Cheques will be accepted and hirers should allow five working days for clearance before a booking can be accepted. Bank transfer details can be supplied for electronic transfers.  We regret that we cannot accept credit/debit card transactions at this time.

No refunds or credits allowable on goods returned unused.

 

 

 

REFUNDABLE DEPOSIT

A refundable deposit must be provided with the balance payment 28 days prior to the dispatch of goods. The amount of deposit will be dependant upon the total replacement value of goods on hire and is held against safe and prompt return of all items.

No substitute items will be accepted in lieu of breakage, damage or loss, which will be charged at full replacement value and will be deducted from the refundable deposit.

 

 

 

CANCELLATION CHARGES

If, for any reason, you wish to cancel your order with us you should initially telephone us on 07964 605 352. All cancellations must be confirmed in writing and will only become effective upon receipt of an email or letter.

Cancellation charges are based on the value of the total order and the length of notice received (in writing) from you, i.e.

 

  • Cancellations made more than four weeks prior to dispatch are not subject to a cancellation charge however the 50% deposit is not refundable.
  • Cancellation made between one and four weeks prior to dispatch will be charged at 75% of the full contract price.
  • Cancellations made within one week or less will be chargeable at 100% of the full contract price.

 

 

 

DELIVERY AND COLLECTION

Deliveries will be made by All The small Things or a designated courier. Collections from our premises are only available by prior arrangement.

All delivery and collection charges are individually quoted and based on location.

Hirers shall inspect and sign for goods at the time of delivery. Any person other than the hirer who signs a delivery/collection note at the venue is deemed to be authorised by the hirer. Any discrepancies not notified within 24 hours will be exempt from any refund.

All goods remain the responsibility of the hirer until collected by All The small Things or our designated courier. You are requested to keep all items in secure and dry storage and packaged as received in the original packaging until collection is effected.

Goods that are not returned will be charged for.

Goods not available for collection at the agreed time will incur additional hire charges at the rate of 25% of the listed hire price per day.

 

 

DAMAGES

Goods remain the responsibility of the hirer at all times.

Goods returned which are badly damaged and deemed unsuitable for further hire will be charged at full replacement cost; the amount being deducted from the deposit held. Details of replacement costs are included with the hire confirmation.

 

 

WARRANTIES

We will do our upmost to ensure that all goods dispatched to you arrive in a satisfactory condition, however we cannot be liable for any damages or losses incurred during transit and we reserve the right to select an alternative replacement item should the need arise. In any instance you will be kept informed.

 

 

LIABILITIES

In no circumstances shall our liability to the hirer exceed the invoice value of the hire contract.

The proprietors and staff of All The small Things shall not be liable in respect of any damages, injury or loss incurred in respect of this hire and each hirer shall satisfy himself/herself as to the suitability/condition and placement of any or all of the equipment once hired.

The hirer shall be responsible for obtaining any permission from venue/premises owners for usage of hired equipment particularly those items requiring candles.

The ownership of all items, goods or materials supplied on hire will remain the property of All The small Things.

 

 

LAW

The laws of England shall govern these terms and conditions and any contract formed between All The small Things and you the ‘hirer’.

 

 

 

PRIVACY

All The small Things will treat your personal information with respect and will only use the information you supply in connection with this contract.

We will not pass your information to any other company.